What are the features to be included in Hotel Booking Mobile App?

 Features to be included in Hotel Booking Mobile App :

Features are the blueprint on which a hotel booking app operates. So, having all the necessary ones while building a hotel booking app is paramount.

1. Result Filter

When the user starts looking for accommodation, the app will turn his focus onto a particular amount of parameters which includes City or place he is visiting, Dates of checking in and checking out, other members along with him, if he is carrying a pet and lastly, the number of rooms he will be requiring to stay in.

2. Booking and Cancellation

As soon as the user has decided upon the choice of the hotel he will stay in, he is directed to a safe and secure payment gateway like Debit/Credit Card, Braintree, Stripe. Most of the hotel booking services provide a complete refund to their users within the first 24 hours in case they had to cancel their booking. This feature of cancellation is of great benefit for the users but on the other end of the spectrum, it causes a lot of complications for the hotel owners as most of the cancellations are done just a day or two before the date of arrival of users.

3. User Interface and Experience

The user interface of an app holds significance when it comes to boosting customer engagement. You must create a user-friendly and easy UI for your hotel booking app to drive more customers. 

4. Push Notifications and Alerts

Your app should send notifications and alerts to your app users to keep them updated about the latest discounts, changing fares of hotels, upcoming bookings, and a lot more. This way, you will stay connected with the users and frequently tap your app.

5. Reviews and Feedback

Provide a feedback section to your users to let them review the services of the hotels you listed on your app. This will not only help other customers to make informed decisions ahead but also better for your app to attract repeat customers in turn of top reviews and ratings. 

6. Multiple Language Support

Obviously, worldwide, people converse in distinctive languages. Thus, it’s essential to have a multilingual hotel booking app to serve international customers while they book their stays via your app, running in their native language. 

7. In-App Navigation

In-app navigation should permit users to navigate through the app easily. The content and UI should be crafted according to the customers’ needs and ease. So, make it simple, compatible with all devices, set for unstable internet issues, and more. Be sure the lack of easy in-app navigation shouldn’t ruin the performance of your app. 

8. A Complete View of the Accommodation

Providing a view of the accommodation from all angles can help you create a great rapport with the users as this is what they are looking for. The app should be looking to provide an overview, room status, gallery, maps, social media buttons, pool view, suggestions, and some other views.

9. Customer Account

User information which includes wish-list, booking history, currency, and preferred language is stored in the customer account. Users receive discounts and personalized offers depending upon the data owners collected from their profile.

10. Hotel Account

Necessary information associated with hotels in the form of prices offers related to information, discounts, best deals, available rooms is all made available through the Hotel account.

11. Payment Channels

After the users have decided upon the accommodation that suits them the best, they will be asked to do the in-app payments through a wide range of options in the form of Debit & Credit cards, Stripe, PayPal, Braintree.

Smart Features Associated with Hotel Booking App

Apart from the basic features mentioned above, if you add on some smart features then they will act as a catalyst in making your reach the desired audience. So, let us have a look at some of these smart features.

1. Estimated Cost Forecast

Costs of flights and hotels go up and down constantly which makes it hard for the users to calculate the final cost of their travel. Freeing the users from this problem by providing the data from the records will take your app a long way. An algorithm is built within the app which provides the users with seasonal trends, offers, and discounts that assist the user in booking reasonable flights and hotel rooms. To develop a Hotel Booking Mobile App check with Mobile App Development Company in Bangalore.

2. Recommendation Engine

Taking previous searches of the user into consideration, the app showers various recommendations like TripAdvisor offers, Booking.com offers on the users. With time more and more data gets collected which assists the algorithm in producing colossal results.

3. On the Go Travel guide

Travel assistants in the form of chatbots, Messanger, WeChat, Google Assistant provide all-time customer experience to the users. All the queries of the users are sorted by the users.

4. Virtual Tour

Users can get a feel of the hotel by going through the photographs, videos and can also enjoy the virtual tour with the help of 360 photos. Different sections of the hotel are covered through this feature.

5. Currency and Language Converter

As a part of a personalized strategy, the app should be able to adjust currency and language depending upon the customer location.

6. Analytics Dashboard

Admin has the access to enhance his decision-making by going through the hotel dashboard, customer dashboard, and flight dashboard. Bookings can be offered at a lower price when the frequency of bookings is low in a particular season.

7. CRM Integration

Integration CRM into your system will prove to be a masterstroke as making a customer feel at home is the prime objective of any hospitality service and CRM Integration will help you achieve just that.

8. Marketing Tools

Marketing tools play a key role in attracting the audience you are looking to win over. In a nutshell, marketing tools involve Chatbots, Email marketing, paid social media marketing, and some other mediums.

9. Loyalty Programs

To make your consumers repeat customers, you must organize loyalty programs for your app users. This is one of the best ways to hold your loyal customers. Besides, you should offer them special offers and discounts to make them feel superior to other users. 

Additional Features in a Hotel Booking App

If you are planning to create a hotel booking app that will always stay ahead of the competition then you should consider adding the following features to your hotel booking app.

1. Taxi Booking

When third-party integration comes into the picture in the form of Ola, Uber, and other similar, it becomes quite easy for the users to book a travel medium for them.

2. Places to explore

With the use of geolocation tracking features, users can look out for places to explore such as tourist spots, movie theatres, malls, and restaurants.

3. Hotel Comparison

As the app includes a long list of hotels, users can have a look at all the available options and then decide upon which hotel falls in the price and comfort range.

4. Restaurant Booking

Via third-party integration, users also have the option of booking a table in advance at their desired restaurant.

5. Trip Organizer

The app that you are creating should not only focus on booking hotels, it should also help out its users in planning the whole trip by providing a trip organizer.